Privacy policy

PRIVACY POLICY

Last Updated: December 4, 2025

Indian Luxury Vault operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated luxury shopping experience (the “Services”). Indian Luxury Vault is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing and shipping address, phone number, and email address.

  • Financial information including payment information (such as UPI, debit card, credit card, and bank details) processed securely through third-party payment processors.

  • Account information including your username, password, login information, security preferences, and settings.

  • Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, including past transactions.

  • Communications with us including information you provide when you contact customer support or interact with us via email, phone, WhatsApp, or other channels.

  • Device information including information about your device, IP address, browser type, and other unique identifiers.

  • Usage information including how and when you navigate, interact with, or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, make a purchase, contact support, or otherwise provide information.

  • Automatically through the Services via your device, cookies, and similar technologies.

  • From service providers who support our operations such as payment gateways, courier partners, analytics providers, and hosting services.

  • From partners or third parties such as marketing providers or fraud-prevention services.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use personal information to provide and enhance your experience, including processing payments, fulfilling orders, verifying COD orders, arranging shipping, providing tracking details, facilitating returns and exchanges, creating and managing your account, enabling product reviews, remembering preferences, and personalizing your shopping experience.

Marketing and Advertising

We may use your personal information for marketing purposes such as sending promotional content by email, SMS, WhatsApp, or showing advertisements based on your interests or past purchases.

Security and Fraud Prevention

We use your personal information to authenticate your identity, protect payments, prevent fraud, secure your account, investigate suspicious activity, and maintain a safe shopping environment. You are responsible for maintaining the security of your account login credentials.

Communicating with You

We use personal information to respond to your inquiries, provide support, send transaction updates, notify you of account activity, and maintain a professional customer relationship.

Legal Reasons

We may use your personal information to comply with applicable laws, tax obligations, respond to government requests, investigate legal disputes, and enforce our policies.

How We Disclose Personal Information

We may disclose personal information to third parties under the following circumstances:

  • To Shopify and service providers that support core functions (e.g., hosting, payment processing, shipping, analytics, cloud storage, fraud prevention).

  • To business and marketing partners who may use the information for advertising purposes.

  • When you direct us to share information, such as enabling social media integrations or third-party delivery instructions.

  • Within our business group, if applicable.

  • In connection with business transfers, mergers, asset sales, restructuring, bankruptcy, or similar transactions.

  • To comply with legal obligations, enforce policies, protect our rights, or safeguard users and the public.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information related to your use of the Services to operate, support, and improve the platform. Information submitted through the Services may be transmitted to Shopify or other third parties located outside your jurisdiction.

Shopify may process your information as outlined in its own privacy policies. To understand how Shopify handles your data and your rights, please refer to:
🔗 https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party platforms. We are not responsible for the privacy, security, or content of these platforms. Information shared on public platforms, such as social media, may become accessible to other users. You should review the privacy policies of such third-party sites independently.

Children’s Data

The Services are not intended for anyone under the age of 18. We do not knowingly collect information from minors. If you believe a child has provided personal information, please contact us so we may delete it.

Security and Retention of Your Information

While we implement reasonable technical and organizational measures, no system is 100% secure. Any information transmitted to us may be at risk during transfer. We recommend not using unsecured channels to send sensitive data.

Personal information may be retained to maintain your account, comply with legal requirements, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Delete personal information we hold

  • Correct inaccurate information

  • Request portability of your data

  • Manage marketing communication preferences

You may exercise these rights by contacting us using the details provided below. We may need to verify your identity before fulfilling requests as required by law. You may appoint an authorized agent to act on your behalf if proper authorization is provided.

Complaints

If you have concerns regarding how we handle your personal information, you may contact us using the information below. You may also have the right to report complaints to your local data protection authority, where applicable.

International Transfers

Personal information may be transferred, stored, or processed outside your country. If transferred to the EU or UK, data will be handled under approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted to this page with a revised “Last Updated” date.

Contact

If you have questions about our privacy practices or would like to exercise your rights, contact us:

📧 help@indianluxuryvault.com
📍 Raheja Atharva, G-204, Gurugram, Haryana, 122006, India